Types of Business Telephone System and How to Choose One
We will talk about the most prominent telephone systems used in different businesses these days in this article. I will provide at the same time useful guidelines to be followed to ensure that you’re selecting the right platform to your enterprise.
Number 1. VOIP – this is basically an abbreviation for Voice Over Internet Protocol and as what the name suggest, this telephone systems needs internet to operate. For businesses that have just few phones lines and voicemail systems, then this system will probably a good pick. On the other hand, a basic requirement you must meet is to have enough bandwidth because if not, it may distort the calls.
Number 2. PBX – for midsize as well as big companies, these systems are guaranteed to deliver the expectations that users have on it. Among the major features of this telephone system is the fact that it can switch equipment that lets you route phone calls to different employees and to outside lines. Organizations that have several departments are also guaranteed to make the most of this system.
Due to the reason that PBX systems also have an auto attendant feature, it could minimize complications while connecting callers to the right department.
Number 3. Virtual PBX – if you have already an existing landlines or VOIP system used by the business, it wouldn’t be a problem as virtual PBX can be layered on top of it. Since it’s virtual, you don’t have to allocate space in your office to install it. Several other features that are pretty common to virtual PBX system are toll free number, basic auto attendant, call forwarding and voicemail.
After determining which business telephone system is best for your business needs, there are important points to be considered when choosing a vendor. There are some vendors that do take care of the process of installation while some just leave it up to their clients. As you make up your decision, it is integral that you have understood the policies they implement when setting up the system. There are several systems as well that are demanding training so choose a vendor that is capable of accommodating you and your employees too.
At one point or the other, you’ll be experiencing some troubles and issues with the telephone system and when that happens, the vendor should offer you immediate assistance to rectify the problem. Whether you have questions on a certain feature or having failure issues in the system, you want to be provided with fast access to knowledgeable and reliable customer support.
It is preferable to pick a vendor that does offer emergency agreement where you need to pay small fee to get fast repairs at any point in time.